Klub Kitanda — Terms & Conditions

Last updated: 28 August 2026 · Version 2.0

1. What Klub Kitanda is — and what it is not

Klub Kitanda is a discovery service. We find events happening in Nairobi, check them, and list the good ones. Vendors we have approved list their own. That's it.

We list, we don't sell.

We do not sell tickets. We do not take your money. We do not handle door entry, guest lists, refunds, or anything else about the night itself. When you tap Book, we hand you off — to the organiser's ticketing page, to the organiser's WhatsApp, or to their RSVP page. From that moment the arrangement is between you and the organiser, and we are not a party to it.

Read that once more if you skim nothing else: your ticket is the organiser's contract with you, not ours.

2. Who these terms apply to, and when you accept them

There are two kinds of user, and both are covered here.

If you are here to find events, you have no account and nothing to sign up for. By using the app or the event pages on our website, you agree to these terms. If you don't agree with them, don't use it — there is nothing to close and nothing to cancel.

If you list events, you have a vendor account, and you accept these terms and the Listing Policy when you create it. The Listing Policy is part of these terms: it says who may list, what may be listed, what happens when a listing breaks the rules, and how you appeal. Read it before you tick the box, because it is the document we will point at when we take something down.

3. What we promise about accuracy — and what we don't

Curation accuracy is the entire product, so we take this seriously and we won't over-promise.

What we actually do:

• Every vendor is checked by a human before their listings can go live — see section 8. Nothing gets published by an account we have not reviewed and approved.
• Listings we add ourselves are checked against their source before publishing: the organiser's post, the flyer, or their message to us. Date and start time must match the source or the event is not published. Ticket links must open and resolve to a ticketing platform we recognise. Prices are checked against the flyer. Venues are confirmed on a map.
• Every published event is re-checked at least weekly in a standing Monday review, working through everything happening soonest first. That's a real ritual with a written runbook, not a slogan.
• If we find a listing is wrong, we correct it or pull it — and if the start time is wrong we pull it first and ask afterwards.
• Events that haven't been re-checked recently enough drop out of the app automatically as they get close, rather than sitting there looking fresh. That is a rule in the database, so it happens whether or not anyone remembers.

What we cannot promise:

Event details change without warning, and often the organiser is the last to tell anyone. We cannot guarantee that an event will happen, will happen at the listed time, will still cost what it cost yesterday, will admit you, or will be any good. Before you travel — especially for a late one, and especially if you're paying at the door — confirm with the organiser. The Book and WhatsApp buttons exist partly for exactly that.

4. Telling us something is wrong — and what we do about it

Every event has a report action in the app, and it reaches a human. You pick a reason — the venue is not as advertised, a safety concern, a scam, or something else — and you can add a note.

Our commitment: every reported listing is reviewed and actioned within 24 hours. "Actioned" means one of three things — we verify it and leave it up, we correct it, or we take it down. A reported wrong date is treated as true until we have checked it, so the listing comes down first and gets verified afterwards. Reports of scams jump the queue.

A user telling us a listing is wrong is the single most valuable message we get. If you would rather write to a human directly, info@klubkitanda.co.ke reaches the same person.

5. Cancelled, postponed, rescheduled and sold-out events

• Where we learn an event is cancelled, we mark it cancelled in the app the same day. We do not delete it — a listing that vanishes leaves someone still travelling to it.
• Postponed and rescheduled events carry a banner saying so, including the old date where it changed.
• Sold out events stay listed and stay saveable.
• Shared links carry the current status in the page itself, because WhatsApp caches the little preview image for a long time and we cannot change it after the fact. Open the link, don't trust the preview.

We rely on organisers to tell us, on our weekly review to catch it, and on users to report it. None of those three is perfect. We are not liable for your costs if you travel to an event that was cancelled without us being told.

6. Age-restricted events

Some listings carry an age restriction — typically 18+. That marker is information copied from the organiser's own flyer, message or listing, and it is displayed on the listing so you see it before you plan your night.

The app does not verify anyone's age. The venue and the organiser enforce entry, not us. They may check ID, may set a stricter policy on the night, and may refuse entry for reasons that have nothing to do with age. Meeting the age shown in the app gets you nothing at the door by itself. Carry ID.

Vendors must mark an 18+ event as 18+. Not doing so is a breach of the Listing Policy and is one of the fastest ways to lose an account.

7. Tickets, money, entry and refunds

Everything on this list is the organiser's, not ours:

• selling the ticket and taking the payment (including M-Pesa);
• honouring the ticket at the door;
• deciding who gets in;
• refunds, exchanges, and what happens if the event is cancelled;
• the ticketing platform's own terms, fees, and data handling;
• the safety, licensing and conduct of the event itself.

We receive no share of ticket money and hold none of it. If a ticket link takes you to a third party (Mookh, TicketSasa, HustleSasa, LipaTix, TurnApp or similar), that company's terms and privacy policy apply to what happens there — not ours.

Listing is free for vendors today, and we do not currently take payment for placement. If that ever changes, any paid placement will be labelled as such in the app, visibly, every time — because an unmarked paid slot would destroy the only thing we're actually selling.

8. Vendor accounts

Signing up. Anyone running events in Nairobi can create a vendor account with an email and a password. You give us your name, your business or space name, your phone number, your address, your Instagram handle, and your KRA PIN if you have one. What we do with all of it is in the Privacy Policy.

Approval is a human decision, made once. A person reads your account and usually calls the number you gave, normally within a day. Until then your account is pending and you can prepare listings but not publish them. Once you are approved you publish your events yourself, directly, with no per-event queue — that trust is the whole point of reviewing the business rather than the poster.

We can say no. A rejection comes with a reason, and it is not permanent: fix the thing, write to us, and we will look again.

What you are agreeing to as a vendor:

• Everything you publish is accurate — the date, the start time, the venue, the price, the ticket link, and the age restriction. If it changes, you change it, same day.
• You have the right to publish what you upload, including the poster and every photo. See section 10.
• You are the one actually running the event, or you are authorised by whoever is.
• You will follow the Listing Policy — no misleading listings, nothing illegal, nothing on the prohibited list, and 18+ events marked 18+.
• The account is yours, not a shared login. What is published from it is your responsibility.

What we can do. We can edit a listing, unpublish it, refuse to publish, suspend an account, or delete one. Suspension takes every listing that account owns out of the app and off the web pages immediately. We do this when a listing is wrong, when the Listing Policy is broken, or when we have a real reason to believe an account is being used to deceive people. The full ladder — correct or unpublish, then suspend, then remove — is set out in the Listing Policy, along with how to appeal.

Closing your account. In the app: Your space → Delete my account. It deletes the account and your vendor record. Listings that were already published stay up with no owner — a shared link should not turn into a dead page — and we will pull them too if you ask. You can also write to info@klubkitanda.co.ke.

9. Limitation of liability

To the fullest extent Kenyan law allows:

• Klub Kitanda provides listings "as is". We do not warrant that any listing is complete, current, or that the event will take place as described.
• We are not liable for loss, cost, disappointment, injury or damage arising from an event you found through us — including a cancelled or moved event, a refused entry, a bad ticket, a fraudulent organiser, a wrong price, or anything that happens at a venue.
• We are not liable for third-party sites and platforms we link to.
• Listings published by vendors are their statements about their own events, not ours.
• Nothing in these terms excludes liability that cannot lawfully be excluded — including liability for fraud, for our own gross negligence, or under Kenya's Consumer Protection Act where it applies.

This is not us washing our hands: it's the accurate description of a service that lists things other people run. The commitments we do make are sections 3, 4 and 8 — we check the business, we re-check the listings, we act on reports within 24 hours, and we pull what's wrong.

10. Posters, images and copyright

Event posters are the property of whoever made them. We use them because a poster is how Nairobi sells an event.

• Where a vendor uploads an event, they confirm they have the right to every image on it, and grant us permission to use those images to list and promote that event — in the app, on the event's page, and on our Instagram and WhatsApp channel.
• Where we list a publicly announced event ourselves, we use the poster the organiser published publicly, we credit the organiser, and we link out to them. Where we are unsure of the rights, we publish the listing with our own placeholder artwork instead.
• We do not sell posters, do not remove watermarks, and do not put our own branding over an organiser's artwork.

Takedown. If you own an image or other material we've published and you want it removed, email info@klubkitanda.co.ke with:

1. the event page link, or the event name and date;
2. which image or text is yours;
3. a statement that you own it or act for the owner;
4. how to reach you.

We remove first and discuss afterwards — within 24 hours. If we remove the artwork, the listing itself may stay with placeholder artwork, unless the listing itself is the problem.

The Klub Kitanda name, wordmark and app design are ours. Don't reuse them.

11. Acceptable use

Don't:

• scrape, bulk-download or republish our listings as your own catalogue (share individual event links as much as you like — that's the point of them);
• publish or submit fake, misleading or duplicate events;
• use the app to promote anything illegal, or any event you don't have the right to promote;
• send abusive, threatening or fraudulent messages to us or to organisers through channels you found here;
• attempt to inflate an event's numbers, break the app, or attack our infrastructure;
• impersonate an organiser, a venue or another vendor;
• create a new vendor account to get around a suspension.

If you have an account, breaking this list can cost you the account. If you don't, we'll remove your listings and stop replying to you.

12. How listings get added and removed

Added, one of three ways: an approved vendor publishes it from their own account; we find the event publicly announced and list it ourselves (with credit and a link back); or an organiser sends it to us by email and we list it for them. We list selectively in the lanes we control — being turned down is not an accusation, it's an editorial decision.

Removed: a listing comes down when it's cancelled, when it fails re-checking, when a report is upheld, when a valid takedown lands, when the organiser or vendor asks us to remove it, or when the account behind it is suspended.

Changes to a vendor's listing come from that vendor's account, and nowhere else. For events that reached us any other way, changes and cancellations are accepted only through the channel the event came in on — if you sent it by WhatsApp, we act on WhatsApp messages from that number and nothing else. That rule is what stops someone "cancelling" a rival's event, and we do not make exceptions to it over email.

If you want your event delisted, unpublish it yourself, or ask us and it comes down. We won't argue.

13. Changes to the service and these terms

The app is early and will change. We may add, change or withdraw features, and we may update these terms. Material changes get a new version and date at the top of this page. Continuing to use the app, or to publish from a vendor account, after that means you accept the update.

14. Governing law

These terms are governed by the laws of Kenya, and the courts of Kenya have jurisdiction. Klub Kitanda is operated from Nairobi, Kenya.

15. Contact

• Anything at all: info@klubkitanda.co.ke
• Something wrong with a listing: the report action on any event page — reviewed within 24 hours, per section 4
• Copyright / takedown: info@klubkitanda.co.ke, per section 10
• Listing an event: the Listing Policy
• Privacy: the Privacy Policy
• Instagram: @klub_kitanda